Frequently Asked Questions

Welcome to the ShelfMotors FAQ. Here you'll find answers to common questions about our diecast models, shipping, orders, returns, and more.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Once your order has been dispatched, delivery typically takes 3–7 business days, depending on your location and the shipping carrier.

Occasional carrier delays can occur, so delivery times are estimates and cannot be guaranteed.

Where do you ship?

ShelfMotors currently ships to the 48 contiguous United States.

At this time, we do not ship to:

• Alaska or Hawaii
• Puerto Rico
• PO Boxes
• APO/FPO addresses
• International destinations

Will I receive tracking information?

Yes. Once tracking information becomes available, you'll receive an email with your tracking details.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Are your diecast models new?

Yes. Our models are sold new in their original manufacturer packaging unless specifically stated otherwise on the product page.

Are the models authentic?

We source our diecast models from established manufacturers and suppliers. Product listings display the manufacturer whenever available, so you can see who produced the model before purchasing.

What do 1:64, 1:43, 1:24 and 1:18 mean?

These numbers represent the model's scale compared with the real vehicle.

For example, a 1:18 model is 18 times smaller than the full-size vehicle, while a 1:64 model is 64 times smaller.

Generally, the smaller the second number, the larger the model.

Does the model come with the original box?

Unless otherwise stated on the product page, models are supplied in their original manufacturer packaging.

Packaging designs may occasionally vary from the images shown because manufacturers can update their packaging.

Why does the color look slightly different in person?

Product colors can appear slightly different depending on lighting, photography, and your screen or monitor settings.

Can I cancel or change my order?

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

What if my model arrives damaged?

Please contact us as soon as possible after delivery if your order arrives damaged or defective.

Include your order number and clear photos of the model and packaging so we can review the issue.

Please don't attempt to repair, glue, or modify a damaged model before contacting us.

What if I receive the wrong item?

Contact us as soon as possible with your order number and photos of the item you received. We'll review the issue and help arrange an appropriate resolution.

Can I return an item?

Yes. Return requests must be submitted within 14 days of delivery.

Items must meet the eligibility requirements outlined in our Returns & Refunds policy.

Please contact us before sending anything back.

How will I receive my refund?

Approved refunds are issued to the original payment method.

After we issue a refund, your bank or payment provider may require additional time before the funds appear in your account.

Can items in the same order arrive separately?

In some cases, items from the same order may be shipped separately and arrive at different times.

If this happens, you may receive separate tracking information for each shipment.

How can I contact ShelfMotors?

If you have a question about a product or need help with an order, visit our Contact Us page.

For questions about an existing order, please include your order number so we can assist you as quickly as possible.