Returns & Refunds

We want you to be happy with your ShelfMotors order. If there is an issue with your order, please contact us and we'll do our best to help.

Return requests must be submitted within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and include all original manufacturer packaging and accessories.

Items that have been modified, repaired, glued, used, or damaged after delivery may not be eligible for return.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

If your order arrives damaged or defective, please contact us as soon as possible after delivery.

Please include:

Please do not attempt to repair, glue, or modify the item before contacting us, as this may affect your eligibility for a replacement or refund.

If you receive an item different from what you ordered, please contact us as soon as possible after delivery.

Include your order number and photos of the item you received so we can review the issue and arrange an appropriate resolution.

For standard returns where the item is not defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

If the return is due to an incorrect item or another error on our part, we'll work with you to resolve the issue.

Once an approved return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges, if applicable, are generally non-refundable unless the return is due to an incorrect item or another error on our part.

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

If you have questions about a return, refund, damaged item, or your order, please contact us through our Contact Us page.

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.