Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from ShelfMotors. If you would like to request a return, please contact us within 14 days of delivery.

Returns

To be eligible for a return, your item must be unused and in the same condition in which you received it. The product must include its original packaging, accessories, and any included materials.

Please contact us before sending a return. Returns sent without contacting us first may not be accepted.

Damaged or Defective Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number and clear photos of the product and packaging.

Please do not attempt to repair, glue, modify, or otherwise alter a damaged item before contacting us, as this may affect our ability to resolve the issue.

Return Shipping

For standard returns, return shipping costs may be the responsibility of the customer. If the return is due to an incorrect, damaged, or defective item, please contact us so we can review the situation and provide appropriate instructions.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or card provider to process and post the refund.

Original shipping charges are generally non-refundable unless the return is the result of an error with your order.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

For return, refund, damaged-item, or order-related questions, please contact ShelfMotors through our Contact Us page or at our customer support email.